Privacy Policy

1. Information We Collect

• Contact details: name, email, phone number.
• Account data: login credentials and profile details.
• Listing data: property details and uploaded content.
• Listing reports: when you report a listing, the reason and any details you provide are reviewed by the DealMate team together with your name and account email. The person who listed the property is not told who submitted the report.
• Calls and texts with DealMate: when you call or text our business number, we keep the messages, any photos, files or voice notes you send, and the time and length of calls. Calls are not recorded. If no one answers, you may leave a voicemail after a spoken notice that it is recorded. Our phone provider, Twilio, carries these calls and texts.
• Letters by mail: we may write to a property owner at the mailing address in public property records. Our mail provider, Scribeless, receives the owner's name, mailing address and the letter text to write and post it. We keep a record of each letter, and keep opt-out requests so we do not write again. To stop letters, email support@dealmate.network.
• Usage data: pages visited, actions taken, and device info.
• Interaction data: with your consent, our analytics provider, PostHog, processes information about how you engage with our public pages, including session replay. Form entries are masked, signed-in areas are excluded, and replay data is retained for up to 30 days.

2. How We Use Information

• Provide and improve DealMate services.
• Verify listings and prevent fraud.
• Communicate about updates and support.
• Analyze product performance and user experience.

3. Sharing and Disclosure

We do not sell your personal data. We may share data with trusted service providers who help operate DealMate (hosting, analytics, and customer support). These providers are bound by confidentiality and security requirements.

4. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and measure site performance. You can control cookies through your browser settings.

5. Data Retention

We retain information only as long as needed to provide the service, comply with legal obligations, and resolve disputes. Texts, the files sent with them and voicemails are kept with the conversation as business records, and deleted on request.

6. Security

We use technical and organizational safeguards to protect data, including access controls and encryption where appropriate.

7. Your Choices

• Access and update your account information from Settings.
• Close your account from Settings. The account is locked immediately and permanently closed after 30 days; until then you may sign in to keep it. On closure your sign-in and profile are removed. Records of your activity on DealMate, including listings, inquiries, messages and signed agreements, are retained as business records.
• Opt out of non-essential communications.
• Control cookie preferences via your browser.

8. Changes to This Policy

We may update this policy periodically. We will post changes and update the "Last updated" date above.

9. Contact

For privacy questions, contact support@dealmate.network.

Mailing address: DealMate INC., 606 Liberty Ave, Suite 300, Pittsburgh, PA 15222